Volunteering Sunshine Coast

Voluntary work and mutual obligation requirements for unemployed payment recipients


What are mutual obligation requirements?
In return for receiving taxpayer-funded income support, unemployed people have mutual
obligation requirements. As part of their mutual obligation requirements, individuals may be
required to undertake job search, attend employment services provider appointments,
attend job interviews, and undertake other suitable activities to help them become more job
ready. For participants in Workforce Australia, this may include meeting a points target.

Other suitable activities may include (but are not limited to):
• Paid part-time work,
• Study and training,
• Voluntary work,
• Work for the Dole,
• Other government programs,
• Activities to address non-vocational issues.

Are there any other ways individuals can meet their requirements?
There are also legislative provisions that relieve individuals from any additional
requirements because they are doing what is considered a sufficient level of activity for their
circumstances. For example, people with a reduced capacity to work due to disability or who
are a primary carer of children have no further requirements if they undertake paid work for
30 hours per fortnight. Individuals who are aged 55 and over may also be taken to be fully
meeting their mutual obligation requirements and have no further requirements if they are
participating in approved combinations of paid and voluntary work for at least 30 hours per

How can voluntary work be used to meet mutual obligation requirements for unemployment payment recipients?
Voluntary work can act as a valuable steppingstone into paid employment, where
participants may gain important work-related skills and experience. For this reason,
individuals connected to a provider in Workforce Australia Services may count voluntary
work towards their requirements if their provider considers the voluntary work to be
beneficial in giving them the necessary experience to help them into paid employment.
Participant-sourced voluntary work is also a suitable activity that individuals in Workforce
Australia, including those in Workforce Australia Online, may undertake as part of their
mutual obligation requirements.
In addition, those aged 55 and over can choose to fully meet their requirements through 30
hours per fortnight of approved combinations of paid and voluntary work. If individuals
meet their requirements in this way, they are considered to be fully meeting their
requirements under provisions of social security law and do not have to undertake any
additional requirements such as job search, attending provider appointments and any other
suitable activities.
• For individuals aged 55-59 during their first 12 months of payment, 15 of the 30
hours per fortnight must be in paid work to fully meet their requirements in this way.
• All other individuals aged 55 and over can fully meet their requirements through any
combination of paid or voluntary work.
In summary, this means that people 55 and over can meet their requirements in two ways:

Why can’t individuals aged under 55 fully meet their requirements through voluntary

The Government recognises that voluntary work has a range of benefits for both the
individual and the community, and individuals aged under 55 may use voluntary work to
contribute towards their requirements. However, participation in paid work and reduced
reliance on income support should be the ultimate goal for unemployed individuals.

Why are there restrictions on the way an individual aged 55-59 years can participate in
voluntary work to fully meet their mutual obligation requirements?

Individuals aged 55 to 59 can undertake voluntary work as part of their requirements.
However, to fully meet their requirements, in addition to their voluntary work, individuals
who are in their first 12 months on an unemployment payment will need to undertake
• at least 15 hours per fortnight of paid work, or
• other requirements such as job search, attending provider appointments and
• undertaking activities.

This recognises that the primary intent of unemployment payments is to support individuals
into paid work, where they are able.

What if I am aged 55-59 and go off payment during my first 12 months on payment? Will I
have to wait another 12 months before I can start fully meeting my requirements through
30 hours of voluntary work per fortnight?

If you go off payment for a period of less than 3 months, for example because you find a
temporary job, you will be taken to be still on payment during that period and it will count
towards the 12 months. If you go off payment for more than 3 months, the 12 months
period will start again if you come back on to payment.

The hourly requirement is over a fortnight. Is it possible to participate in extra hours of
voluntary work one week, and fewer hours another week and still meet the fortnightly
The legislative criteria for ‘fully meeting’ applies over fortnightly periods. This means that a
reduction in hours of participation in one week, can be made up in the following week.

Furthermore, if a person’s expected hours of voluntary work were reduced one week for a
reason beyond their control, generally, there would be no expectation to make up for lost
hours the following week. However, if an ongoing reduction were expected in a person’s
voluntary work, then this would no longer ‘fully meet’ their mutual obligation requirements.
They would need to source additional hours of voluntary work (whether that be in the same
organisation or a different organisation), or undertake additional hours in paid work, in
order to make the fortnightly hourly requirement.

Can voluntary work to fulfil mutual obligation requirements be done remotely or online?
While there is no restriction on the mode of the voluntary work, one of the criteria for
voluntary work to be approved is that it must not be undertaken in a person’s own home.

How will voluntary work and mutual obligation requirements be different under the new
employment service, Workforce Australia?
From July 2022, Workforce Australia will replace jobactive as the new employment service,
providing a new innovative, flexible and targeted employment service that will better
support individuals and businesses.

Workforce Australia Online will be available for job-ready individuals who are assessed as
being able to self-manage their own employment pathways. Individuals who need more
assistance or choose to receive services offered by a provider will receive more intensive and
personalised support.

Participants in Workforce Australia will have choice in how they meet their mutual obligation
requirements under the new Points Based Activation System (PBAS). The PBAS will replace
existing mutual obligation settings (such as a set number of job searches per month, and/or
participating in a certain number of hours in a suitable activity). Participants will have a
points target to meet each month under PBAS and will have choice and flexibility in the tasks
and activities they undertake to earn points towards their points target.

The maximum points target to meet each month is 100 points each month, including a
minimum job search requirement, but each participant’s points target must be individually
tailored to reflect their personal circumstances and local labour market. Participants will
earn points to meet their points target each month through completing employment related
tasks and activities including job search, attending interviews, and participating in suitable

Participants in Workforce Australia Services may undertake voluntary work sourced by their
provider for over 15 hours per week and accrue 20 points per week, or up to 15 hours per
week and accrue 15 points per week.

Participants in both Workforce Australia Services and Workforce Australia Online who
undertake and declare approved voluntary work they have sourced themselves can earn 5
points for 5 hours of participation (rounded up), up to a maximum of 10 points per month.

Participant sourced voluntary work must be genuine voluntary work with a not-for-profit
organisation. Workforce Australia Online participants who source their own voluntary work
must record and report their own activity through their Workforce Australia homepage or
mobile app.

Can I still fully meet my requirements through voluntary work while in Workforce
Australia? What if I do not have an employment services provider?
Individuals who are aged 55 and over may fully meet their requirements under legislative
criteria through approved combinations of voluntary/paid work – regardless of which
employment service they are in, and whether they are in Workforce Australia Online or not.
Those who are able to fully meet their requirements through voluntary work may do so
through voluntary work they have sourced themselves, provided that it is approved by
Services Australia. Participants in Workforce Australia Online who wish to fully meet their
requirements in this way should talk to Services Australia about recognising their paid and
voluntary work as part of their requirements.

For more information on Workforce Australia and PBAS, you may visit:
www.dese.gov.au/workforce-australia .